I recently owned a $149.99 Bushnell 2MP Trail Sentry. It was about the size of your average bible. I used it for 2 years up untill this January when it malfunctioned and gave me an error screen. I'm not saying it didn't perform well....just that it was simply passed it's prime and malfunctioned.
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| Bushnell Trail Sentry 2MP |
Once it had set in that my trail camera was at the point of no return, I decided to check out Bushnell's website and customer service page to look in to a possible repair. As soon as I viewed the repairs page, I knew I would be jumping through hoops for some customer service rep to fix the error on my device. The page lays out the process for you with all the exceptions, "but if"s, and "only ifs" for your hassle free repairs. It says you must fill out the repairs form and to make sure you have the proof of purchase with your device in the box. Proof of purchase? Yea, because thats exactly what I thought about when I was buying the camera.....saving my proof of purchase.
What to Include:
1. This form completely filled out and rubber banded to the unit. Be sure to fill in the “Description of Problems” box. Printing all of your information on this form will assure that it is recorded correctly when your repair arrives for processing and tracking. Failure to use the Bushnell Repair Form, or the substitution of handwritten notes, could result in delay.
2. A dated Proof of Purchase must be included with electronic products that do not have lifetime warranties. This includes: Laser Rangefinders, Trail Cameras, GPS (inc. BackTrack), ImageView (binoculars and spotting scopes), Night Vision, Speed Radar, and Flashlights.
3. A check or money order for the return shipping and handling fee for all Bushnell products* is $10.00 except for telescopes which have a $15.00 shipping and handling fee due to their size and weight. *No return shipping/handling fee is charged for warranty repairs of Bushnell Eliteriflescopes and binoculars.
4. If you purchased extended or additional warranty coverage through Bushnell or Registria after registering your product online, be sure to enclose a copy of the receipt for this extra warranty, as well as the dated original purchase receipt.
2. A dated Proof of Purchase must be included with electronic products that do not have lifetime warranties. This includes: Laser Rangefinders, Trail Cameras, GPS (inc. BackTrack), ImageView (binoculars and spotting scopes), Night Vision, Speed Radar, and Flashlights.
3. A check or money order for the return shipping and handling fee for all Bushnell products* is $10.00 except for telescopes which have a $15.00 shipping and handling fee due to their size and weight. *No return shipping/handling fee is charged for warranty repairs of Bushnell Eliteriflescopes and binoculars.
4. If you purchased extended or additional warranty coverage through Bushnell or Registria after registering your product online, be sure to enclose a copy of the receipt for this extra warranty, as well as the dated original purchase receipt.
Also, you must have a $10.00 check included in the package for shipping expense. So....after I accepted what was needed to be done in order to have my precious trail camera repaired and returned, it says"Your repaired unit or a comparable replacement of
equal value and function will be shipped to you via UPS within 4-6 weeks."
Dang, so now I have to wait a month to a month and a half to get a trail camera
back that was working just fine yesterday......but on the bright side, I could
get a new one EXACTLY like it!
So, I get it
together and ready to send it out with all the hassles of actually getting it
shipped. I'm biting my nails hoping it arrives at least just in time for turkey
season. A week and a half go by and there is a knock at the door. Its the UPS
man. I take the package and look it over to find it is from the same place in
Kansas that Bushnell is located. I thought it couldn't be true, there is no way
they repaired it that quick. I thought I was never gonna get this thing back.
Turns out I didn't get my trail camera back...... I didn't even get one just
like it. They sent me a BRAND NEW Bushnell 8MP Trophy Cam with Field Scan time
lapse, video recording, and it was just bigger than my smart phone.
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| Bushnell Trophy Cam 8MP |
Not to mention, I looked up the price and it was $295.95 MSRP........Kudos for you Bushnell. Misleading repair page, surprising results!
My prostaff and I are in the process of testing the unit now!!!
REVIEW OF THE TROPHY CAM COMING SOON!!!




